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Industrial Ethernet Switches & Modems

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 Installation Trouble Shooting

If you have trouble installing any of the SIXNET utilities, here are a few suggestions:

 

 I get an error saying that a file couldn't be written or a file move operation has failed.

This usually means that Windows is still using the file and therefore it cannot be over-written. To solve this, it is recommended that you reboot your computer and do not run any applications after start-up. If you have a Power Switch in your Startup group or the SIXNET NT Service enabled then your computer will automatically run an IOmap on startup. Make sure you temporarily remove the Power Switch from your startup group (or disable the SIXNET NT service by setting it to manual) before rebooting. Now retry the SIXNET software installation and you should not get any errors.

 

 I get an error that my oleaut32 file is out of date.

This probably means that your are running Windows 95 or an old version of Windows 98, and your oleaut32 file is too old for the software that you are trying to install. Contact SIXNET technical support for a newer version of DCOM which installs this file.

 

 I get an error regarding comctl32.

This means that your version of comctl32 is too old for the software that you are trying to install. Contact SIXNET technical support for a newer version of comctl32.

 

 I get an error regarding Winsock.

This means that your are running Windows 95, and do not have Winsock installed. Winsock is required for Ethernet TCP/IP communications. Contact SIXNET technical support for a newer version of Winsock.

 

 I am using Windows 95A.

Windows 95A, 3.x, and NT 3.5x are not support by the latest SIXNET utilities.

 

 I get an "Access Denied" error.

This probably means that you are running Windows NT or 2000 and do not have the appropriate user privileges to install software to your computer. You need to log in as Administrator to adjust your user privileges or to install the software. You may need to contact your MIS or computer department to do this.

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