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Returning
a Defective Product (under warranty)
If
you believe you have a defective product then you should contact
SIXNET’s technical support.
If warranted, SIXNET will recommend that you return the unit
for replacement, exchange or repair, at SIXNET’s discretion.
The return must take place within the warranty period - as
referenced in the Buyer Protection
Plan. If after SIXNET receives the defective unit and
it is not deemed a manufacturer defect then you will be notified
of the repair or replacement charges. A RMA# is required for
all returns. See Getting a RMA# below.
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Returning
a Field Damaged Product (non-warranty)
If
you have a unit that was damaged in the field then you can
send it to SIXNET for repair evaluation. SIXNET will determine
if the unit can be repaired or needs to be replaced. You will
be charged a $100 bench-charge for this evaluation regardless
of the result. You will be contacted if additional charges
are required to repair or replace the unit. A RMA# is required
for all returns. See Getting an RMA# below.
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You
Received Damaged Product
If
new merchandise arrives from SIXNET damaged: save the merchandise,
the original box, the packing material it arrived in, and
notify SIXNET immediately to arrange for a carrier inspection
and a pick up of damaged merchandise.
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Returning
a NON-DEFECTIVE Product
NON-DEFECTIVE
returns will be accepted directly by SIXNET within 30 days
from the invoice date, at SIXNET’s discretion for credit or
exchange. NON-DEFECTIVE returns MUST be 100 percent complete
and in new condition, contain all original boxes and packing
materials, along with other accessories and documentation
provided by SIXNET. All NON-DEFECTIVE returns are subject
to a 20 percent restocking fee. A RMA# is required for all
returns. See Getting an RMA# below.
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Getting
a RMA#
Please
call 518-877-5173 or e-mail our Returns Department at support@sixnetio.com
to obtain a Return Merchandise Authorization (RMA) number
before shipping your product. NO returns of any type will
be accepted without a RMA number. For faster service, please
have available the following information: invoice number,
date code and/or serial number on product, and nature of the
problem. This same information should be provided if you e-mail
a request for a RMA.
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Shipping
Charges
Customer
is responsible for shipping charges on returned items. SIXNET
will match your shipping method on your repaired, replacement
or exchange item(s) only when the unit is repaired under warranty.
For example, if you send in a modem by FedEx, we will return
your modem by FedEx at our expense. Return
freight for non-warranty repairs are prepaid and added to
the repair invoice.
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Shipping
Insurance
SIXNET
strongly recommends you fully insure your return shipment
in case it is lost or damaged and you use a carrier that can
provide you with proof of delivery for your protection.
