Other Ordering Info

We apologize for any inconvenience that the need for return may cause you. We hope that our rapid service meets your needs.

• Returning a Defective Product (under warranty)

If you believe you have a defective product then you should contact SIXNET’s technical support. If warranted, SIXNET will recommend that you return the unit for replacement, exchange or repair, at SIXNET’s discretion. The return must take place within the warranty period - as referenced in the Buyer Protection Plan. If after SIXNET receives the defective unit and it is not deemed a manufacturer defect then you will be notified of the repair or replacement charges. A RMA# is required for all returns. See Getting a RMA# below.

• Returning a Field Damaged Product (non-warranty)

If you have a unit that was damaged in the field then you can send it to SIXNET for repair evaluation. SIXNET will determine if the unit can be repaired or needs to be replaced. You will be charged a $100 bench-charge for this evaluation regardless of the result. You will be contacted if additional charges are required to repair or replace the unit. A RMA# is required for all returns. See Getting an RMA# below.

• You Received Damaged Product

If new merchandise arrives from SIXNET damaged: save the merchandise, the original box, the packing material it arrived in, and notify SIXNET immediately to arrange for a carrier inspection and a pick up of damaged merchandise.

• Returning a NON-DEFECTIVE Product

NON-DEFECTIVE returns will be accepted directly by SIXNET within 30 days from the invoice date, at SIXNET’s discretion for credit or exchange. NON-DEFECTIVE returns MUST be 100 percent complete and in new condition, contain all original boxes and packing materials, along with other accessories and documentation provided by SIXNET. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee. A RMA# is required for all returns. See Getting an RMA# below.

• Getting a RMA#

Please call 518-877-5173 or e-mail our Returns Department at support@sixnetio.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without a RMA number. For faster service, please have available the following information: invoice number, date code and/or serial number on product, and nature of the problem. This same information should be provided if you e-mail a request for a RMA.

• Shipping Charges

Customer is responsible for shipping charges on returned items. SIXNET will match your shipping method on your repaired, replacement or exchange item(s) only when the unit is repaired under warranty. For example, if you send in a modem by FedEx, we will return your modem by FedEx at our expense. Return freight for non-warranty repairs are prepaid and added to the repair invoice.

• Shipping Insurance

SIXNET strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.